Rumored Buzz on telus billing support
Rumored Buzz on telus billing support
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People agents Performing versus Telus benefits, in place of preserving the old loyal customers they make them disappear to look for other supplier
It is currently been two months and my issue Together with the billing has not been solved , I have been customer Telus for over 20 years which customer service is horrendous! I asked to talk to supervisor numerous again and again final. She stated she would In addition they wanted me to go to the shop exactly where I fall the telephone off and bought the cell phone when I told her I did all of it on the net she didn’t believe me? The telephone I been given the box was opened and there was no physical Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go all the way down to The shop to have why was my box open up? Why wasn’t my box sealed? Phone drop batteries is very pretty sluggish like my previous cell phone was way better than this detail. I think they gave me a outdated cell phone is the best way they treat customers with extended as they reward loyalty ?!!!
I termed Telus CS at 8.55AM Mountain time and they hanged up on me, stating that I should get in touch with during "common Office environment several hours". Is this for serious?
I needed to Speak to CS currently with Chat plus the Section I would like to speak to is simply available by cell phone. The CS on Chat arranged a call back at an agreed upon time slot. When that Division identified as me afterwards I bought every thing sorted out.
I'm requesting a clear breakdown of my contract, like all applicable savings, and a fair resolution to the issues I’ve skilled. Furthermore, I inquire that somebody assessment the call recordings to know the bad treatment method I received from numerous brokers.
If my issues will not be resolved, I are going to be pressured to escalate this even more, like towards the Business on the President, the media, and the greater Company Bureau.
Absolutely not the knowledge we want our customers to obtain. Feel free to send out us a private concept and we are able to discuss our choices Telus customer service to have this settled for you personally.
I have never been so disappointed with a corporation. It is actually difficult to acquire answers from Telus. My Invoice has become modified a number of times considering the fact that signing up with them a 12 months ago following a promoter came to our door and drew us in with enticing provides. She even mentioned Telus would buy Shaw's contract penalty to maneuver us over. I regret every single second of transferring. It will take up a lot of the afternoon to talk with somebody at Telus. Maintain occasions estimate an hour or so only to get forwarded to a person and put on keep for one more hour. My deal agreement demonstrates what my bill must be However they arbitrarily modify my Invoice to a hundred.
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Thanks in your attention to this subject. I anticipate a prompt and satisfactory resolution.
It took place on Sunday that I had a awful challenge. But I used to be happy to discover that this Web-site worked on weekends. And Helen granted me support, time, and patience to unravel the situation. I am so grateful I are unable to notify!
Right now my cellular phone stopped connecting for the telus community. Because of this it's got taken me a 45 to sift from the ai gate keepers prompt's just to talk to a true particular person, all although telus ai attempts everything to not make it possible for me to talk to an actual person.
The TELUS group acknowledges that our operate spans quite a few Territories and Treaty locations and we've been grateful for the normal Awareness Keepers and Elders who are with us currently, those who have absent right before us along with the youth that inspire us.
I’ve by no means made use of this type of service before, but it was quick and really helpful. I noticed that my concern was going to wipe out my entire holiday, and you also literally saved me.